Manager – Clinical Operations

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Manager of Clinical Operations ‿ Medical Group Operations will report to the Associate Vice President, Academic and Clinical Operations, and will be responsible for overseeing critical projects within the Medical School, School of Health Professions, and in collaboration with Department Administrators across campus. This role plays a key part in supporting the operational priorities of the Medical Group by partnering with clinical departments to understand and address their unique needs, challenges, and barriers. The Manager will build and maintain productive relationships with departmental stakeholders, fostering alignment between clinical operations and academic objectives. Success in this position requires strong analytical skills, the ability to manage multiple complex projects, and consistent communication with departmental and institutional leaders. The Manager will advance improvement objectives originating from Academic Affairs and the Medical Group and ensure timely execution of these goals through effective planning, implementation, performance monitoring, and data-driven decision making.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include\:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education

Bachelor's Degree in Business Administration or related field

• Experience

5 years of progressively responsible experience in complex organizations.
May consider additional years of experience in lieu of education.

Preferred

• Education

Master's Degree in Business or Health Administration

JOB DUTIES

• Clinical Effort Management\:
  • Partner with Provost Operations to develop and deliver evaluations and reports comparing expected clinical effort with actual scheduled time, enhancing operational transparency.
  • Collaborate with the Associate Vice Provost and Health System leaders to validate and approve expected clinical effort for faculty, aligning resources with departmental needs.
  • Coordinate ongoing communication with clinical departments and Health System stakeholders to ensure reporting of clinical effort aligns with the institutional clinical strategic plan.
  • Support departmental leaders by managing faculty deployment across departments and the Health System in response to evolving operational priorities and clinical demands.
  • Engage departments, Medical Group Finance, and the Health System to track anticipated physician recruitment, identifying and addressing barriers to clinical staffing.
  • Oversee the capture and analysis of clinical scheduling data (e.g., QGenda), establishing standardized logic to translate scheduled activities into half-day equivalents for reporting and planning
• Financial Analysis and Reporting\:
  • Provide targeted analytical support to departments by coordinating with Provost Finance and Medical Group Finance on clinical operations reporting.
  • Evaluate and ensure appropriate allocation of MSRDP resources, particularly regarding research expenses, in compliance with MSRDP Research Guidelines.
• Incentive Plan Development and Monitoring\:
  • Serve as a liaison between Academic Affairs, the Health System, and departments to recommend group incentive goals that drive quality, safety, and positive patient outcomes.
  • Partner with Health System leaders and clinical departments to identify and refine relevant performance metrics.
  • Facilitate the review and approval of departmental incentive plans, offering consultative support to align operational and institutional priorities.
  • Conduct ongoing assessment of departmental plan performance, identifying areas for improvement and ensuring continued alignment with clinical strategic goals.
• Strategic and Operational Projects\:
  • Lead or support key strategic and operational initiatives driven by the Associate Vice President for Faculty Affairs and Career Development and Associate Vice President for Academic and Clinical Operations.
  • Build strong, productive relationships with clinical departments and administrative stakeholders to identify challenges, understand operational needs, and collaboratively develop sustainable solutions.
• Perform additional responsibilities and special projects as assigned to advance the mission of Academic Affairs and the Medical Group
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Manager of Clinical Operations ‿ Medical Group Operations will report to the Associate Vice President, Academic and Clinical Operations, and will be responsible for overseeing critical projects within the Medical School, School of Health Professions, and in collaboration with Department Administrators across campus. This role plays a key part in supporting the operational priorities of the Medical Group by partnering with clinical departments to understand and address their unique needs, challenges, and barriers. The Manager will build and maintain productive relationships with departmental stakeholders, fostering alignment between clinical operations and academic objectives. Success in this position requires strong analytical skills, the ability to manage multiple complex projects, and consistent communication with departmental and institutional leaders. The Manager will advance improvement objectives originating from Academic Affairs and the Medical Group and ensure timely execution of these goals through effective planning, implementation, performance monitoring, and data-driven decision making.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include\:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education

Bachelor's Degree in Business Administration or related field

• Experience

5 years of progressively responsible experience in complex organizations.
May consider additional years of experience in lieu of education.

Preferred

• Education

Master's Degree in Business or Health Administration

JOB DUTIES

• Clinical Effort Management\:
  • Partner with Provost Operations to develop and deliver evaluations and reports comparing expected clinical effort with actual scheduled time, enhancing operational transparency.
  • Collaborate with the Associate Vice Provost and Health System leaders to validate and approve expected clinical effort for faculty, aligning resources with departmental needs.
  • Coordinate ongoing communication with clinical departments and Health System stakeholders to ensure reporting of clinical effort aligns with the institutional clinical strategic plan.
  • Support departmental leaders by managing faculty deployment across departments and the Health System in response to evolving operational priorities and clinical demands.
  • Engage departments, Medical Group Finance, and the Health System to track anticipated physician recruitment, identifying and addressing barriers to clinical staffing.
  • Oversee the capture and analysis of clinical scheduling data (e.g., QGenda), establishing standardized logic to translate scheduled activities into half-day equivalents for reporting and planning
• Financial Analysis and Reporting\:
  • Provide targeted analytical support to departments by coordinating with Provost Finance and Medical Group Finance on clinical operations reporting.
  • Evaluate and ensure appropriate allocation of MSRDP resources, particularly regarding research expenses, in compliance with MSRDP Research Guidelines.
• Incentive Plan Development and Monitoring\:
  • Serve as a liaison between Academic Affairs, the Health System, and departments to recommend group incentive goals that drive quality, safety, and positive patient outcomes.
  • Partner with Health System leaders and clinical departments to identify and refine relevant performance metrics.
  • Facilitate the review and approval of departmental incentive plans, offering consultative support to align operational and institutional priorities.
  • Conduct ongoing assessment of departmental plan performance, identifying areas for improvement and ensuring continued alignment with clinical strategic goals.
• Strategic and Operational Projects\:
  • Lead or support key strategic and operational initiatives driven by the Associate Vice President for Faculty Affairs and Career Development and Associate Vice President for Academic and Clinical Operations.
  • Build strong, productive relationships with clinical departments and administrative stakeholders to identify challenges, understand operational needs, and collaboratively develop sustainable solutions.
• Perform additional responsibilities and special projects as assigned to advance the mission of Academic Affairs and the Medical Group
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.